Duration:
15 hrs
Restaurant Hospitality Management Certification Level 2
Restaurant Hospitality Management Level 2
The Restaurant Hospitality Management Level 2 course provides team members with information, skills and advice, to help them fulfil their role as a restaurant manager and exceed their clients’ service expectations.
Upon completion of the course, team members will have the competence to work as a restaurant manager at a 5-star hotel or in a local eatery.
What’s covered in the course?
- An introduction to the front-of-house function of a restaurant;
- The role of a restaurant manager in all types of restaurants, anywhere in the world;
- The different types of restaurant establishments and their layouts;
- The importance of excellent customer service within the hospitality industry;
- How to deal with customer complaints in a calm and effective manner, in order to ensure that the customer will return in the future;
- Know your drinks: a comprehensive knowledge of beverages and how to serve them;
- Know your food: the importance of knowing every item on the menu, what is in each dish and the causes and effects of food allergies;
- Restaurant licensing laws: this covers age verification and what you can accept, in order to verify the age of customers on licensed premises;
- Restaurant system checklists: what checklists are needed, how to put them in place and how to monitor them, to ensure that the restaurant runs smoothly and cost-effectively;
- Health and safety laws associated with a restaurant, from front-of-house to the kitchen; food safety and storage;
- Restaurant terminology that is commonly used in the industry.
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Who can take the Restaurant Hospitality Management Certification Level 2 course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 21 modules and should take 15 hours. Each module takes between 20 and 90 minutes on average to complete, although students can spend as much or as little time as they feel necessary on the modules.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the course there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
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