Module 9 : Building Guest Services Around Excellence

Any restaurant, and therefore any restaurant manager, has to focus on producing excellence with every aspect of the business. After all, there tends to be so much competition out there that anything less than perfection can lead to the restaurant losing out on repeat customers, as people will simply go elsewhere. So, in this module, the focus will be on the following points: The areas where excellence is required. How to take guests into consideration. Dealing with feedback. Announcing th...