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Home » Courses » Restaurant Hospitality Management Certification Level 2 » Module 16 : Dealing With Staff
Module 16 : Dealing With Staff
Student Objectives: To learn about hiring staff and management To learn about training employees To learn about writing an employee handbook To learn about creating an employee uniform To learn how to prevent high staff turnovers rates 16.1 Introduction Dealing with employees is one of the most difficult, but most rewarding, parts of running a restaurant. Your employees are the people on the ground who do more than just make sure the restaurant runs. They have a direct impact on the...
Lessons
- Module 1 : Introduction to Front-of-House Hospitality
- Module 2 : The Role of Restaurant Manager
- Module 3 : Types of Dining Establishments, Restaurant Layouts, and Decor.
- Module 4 : Customer Service
- Module 5 : Dealing with Customer Complaints
- Module 6 : Know Your Drinks
- Module 7 : Know Your Food
- Module 8 : Restaurant Licensing Laws
- Module 9 : Building Guest Services Around Excellence
- Module 10 : A Restaurant System of Checklists
- Module 11 : The Importance of Teamwork
- Module 12 : Health and Safety Laws
- Module 13 : Health, Safety and Restaurant Management
- Module 14 : Dealing with Inspections
- Module 15 : Digital Technology and Restaurant POS Systems
- Module 16 : Dealing With Staff
- Module 17 : Planning and Pricing a Menu
- Module 18 : Restaurant Operations
- Module 19 :Upselling Strategies
- Module 20 : Restaurant Entertainment and Music Licensing
- Module 21 : Restaurant Branding, Marketing, Promotions and Decor