Module 5 : Dealing with Customer Complaints

Dealing with customer complaints is something that deserves its own module due to the need for these issues to be dealt with in the correct manner at all times. How you deal with these issues can have either a positive or negative impact on the way that the customer then feels about the restaurant. In this module, you will learn the following: How to address the customer with their initial complaint. A step by step guide on how to handle the situation. How you must act on a personal level ...