Closing Techniques Certification
The Closing Techniques Certification is the ideal course choice, if you have staff members who have responsibility for sales in your business, particularly for closing sales.
Spread across 5 easy-to-follow modules, students will gain skills in a multitude of areas, including understanding customer behaviours and buying decisions and building positivity and credibility with customers, giving them the tools that they need to really contribute towards the success of your business.
What’s covered in the course?
The clearly-structured modules of this course cover the following areas in detail:
- How to close a deal in a positive manner, using a variety of methods, such as timing and pace;
- Tips on how to overcome some of the most common barriers to sales and how to effectively convince customers to change their negative reactions into positive ones;
- Creating and delivering sales pitches, including understanding different audiences and effectively communicating with them;
- How to build rapport, credibility and trust with potential customers and overcome their objections, including the most common sales barriers and how to get around them;
- The importance of cross-selling and how to effectively do it, in order to maximise sales for the organisation;
- Overcoming misunderstandings or issues when selling and how to emphasise the benefits of the products and services in the most effective manner and exceed customer expectations;
- An examination of the psychology of buying, to give your employees an insight into a customer’s thought process, including the main factors that influence a successful sale;
- The importance of good listening skills, when closing a sale;
- Using timing and questioning skills in the right way, in order to close a sale in an effective manner.
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Duration 8 hours
Modules 6
Certificate of completion
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This course is included as part of our multi-user learning packages.
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Course FAQ
Who can take the Closing Techniques Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 5 modules and should take 8 hours. Each module takes between 15 and 45 minutes on average to complete, although students can spend as much or as little time as they feel necessary on the modules.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the course there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
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