Module 5: Negotiating in Sales Situations

Summary/What you will learn: Why you need not feel put off at the first sign of a “No”. The most common sales objections and how to move past them. How deadlock situations arise in sales situations and how they can be resolved. How to tell when you should walk away and when you should negotiate. How to defend an offer and emphasise the benefits of the stated terms and conditions. 5.1 Overcoming objections and getting past “No” Objections should not be seen as responses that ...