Communication Skills Certification
This course is also available as in-house training.
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It’s likely that your business relies on communication with customers on a daily basis; therefore, having employees with the right skill set, in order to clearly and effectively communicate, is crucial to the success of your organisation.
This Communication Skills Certification will give your employees all of the skills and knowledge that they need, in order to build upon and improve their existing communication skills.
What’s covered in the course?
The bite-sized modules of this course offer the team member a wealth of information about different types of communication style, why they are important and how to improve professional and personal communication.
Here are some examples of what they will learn:
- What high impact communication is and how to use it for maximum business success;
- A guide to understanding your own communication style and tips on how to make positive changes to it;
- How to use good communication skills in the workplace, in order to make positive impressions, create good professional relationships and make an impact across different levels of the organisation;
- The importance of first impressions and how to use communication skills, in order to facilitate good relationships and quickly and easily build rapport and trust;
- Some of the barriers to good communication and how to get around them;
- Why body language is so important, when effectively communicating, and practical guidance on how to use body language to maximum effect, in both the workplace and in personal situations;
- How to use active listening techniques, in order to develop empathy and an understanding of other people’s perspectives;
- Ways in which to deal with negative behaviours in a positive manner and quickly turn around difficult situations;
- Ways in which to elicit both positive and negative feedback and how to use feedback, for continuous improvement.
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Duration 10 hours
Modules 6
Certificate of completion
All major browsers and devices
This course is included as part of our multi-user learning packages.
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Course FAQ
Who can take the Communication Skills Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course is broken down into 5 individual modules. Each module takes between 15 and 45 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.
Where / when can the course be studied?
The course can be studied study at any time and from any internet connected device
Is there a test at the end of the course?
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
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