Module 5: Listening Skills

Summary/What you will learn How to elicit and respond to positive and negative feedback. How to deal with negative or unresponsive individuals in a constructive manner. How to understand another person's position. How to make a positive impact and elicit action from others. How to reinforce your message. How to undertake further personal development and grow your communication skills. 5.1 Responding to positive and negative feedback So far, this course has concentra...