Assertiveness Skills Certification
This course is also available as in-house training.
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Understanding the importance of and demonstrating assertiveness skills in the workplace is crucial for career success and in order for a business to drive sales in a competitive marketplace.
The Assertiveness Skills Certification offers your employees a wealth of information about how to improve their assertiveness and confidence, on both a professional and personal level.
As an employer, you can benefit from knowing that your team has the required knowledge and skills, in order to demonstrate assertive behaviours, making them more likely to succeed in their role and bring benefits to your organisation.
What’s covered in the course?
The course is comprehensive and covers the following main areas:
- A definition of assertiveness and a detailed examination of the differences between behaviour styles, such as assertive, aggressive and passive behaviours;
- Practical tips on how an assertive style can help an employee in the workplace and assist them in achieving their career goals;
- The importance of the balance between assertive and confident behaviours, when building sound professional and personal relationships;
- How assertiveness links to body language and listening skills and how to use both to the greatest advantage in your business;
- Great practical tips on how to understand and use assertive communication in a variety of different scenarios;
- Ways to get around barriers to thinking and behaving in an assertive manner, including flawed thinking processes and negativity;
- How to be more influential in the workplace, in order to achieve success.
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Duration 5 hours
Modules 5
Certificate of completion
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This course is included as part of our multi-user learning packages.
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Course FAQ
Who can take the Assertiveness Skills Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.
Where / when can the course be studied?
The course can be studied study at any time and from any internet connected device
Is there a test at the end of the course?
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
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