
Customer Services Training Courses
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Customer Services Training Courses
Your business is only viable if your customers are satisfied with the products and services on offer. Great customer support is essential in maintaining a business’ reputation and profits.
These courses offer both general and more specialised training in customer service.
The general training courses, including the Caring for Your Customers’ Needs Certification and Customer Care Certification, equip your staff with the basic skills they need to engage with customers and resolve their difficulties. The Managing & Improving Customer Service Process Certification will help them grow their understanding of customer care.
Customer Services Training for Employees
Providing customer service can be challenging and customers can occasionally become confrontational. The Dealing with Customer Complaints Certification and Dealing with Difficult People and Situations Certification courses will teach your staff how to handle such instances.
Whatever sector your business may be in, these courses will help your team work constructively with customers and ensure they enjoy an outstanding experience every time with our range of online training courses and inhouse training

Agenda Setting Certification
2.5 HOURS

Memory Enhancement Certification
0.75 HOURS

Note Taking Certification
2.5 HOURS

Problem Solving Certification
0.75 HOURS

Skype for Business Certification
0.75 HOURS

Telephone Etiquette Certification
0.75 HOURS

Punctuation Mastery Certification
0.75 HOURS

Writing Skills Certification
0.75 HOURS

Email Etiquette Certification
0.75 HOURS

Listening Skills Certification
0.25 HOURS

Communication Basics Certification
0.25 HOURS

GDPR Certification
3 HOURS

Body Language Certification
15 HOURS