Customer Services Training Courses
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Customer Services Training Courses
Your business is only viable if your customers are satisfied with the products and services on offer. Great customer support is essential in maintaining a business’ reputation and profits.
These courses offer both general and more specialised training in customer service.
The general training courses, including the Caring for Your Customers’ Needs Certification and Customer Care Certification, equip your staff with the basic skills they need to engage with customers and resolve their difficulties. The Managing & Improving Customer Service Process Certification will help them grow their understanding of customer care.
Customer Services Training for Employees
Providing customer service can be challenging and customers can occasionally become confrontational. The Dealing with Customer Complaints Certification and Dealing with Difficult People and Situations Certification courses will teach your staff how to handle such instances.
Whatever sector your business may be in, these courses will help your team work constructively with customers and ensure they enjoy an outstanding experience every time with our range of online training courses and inhouse training
Agenda Setting Certification
2.5 HOURS
Memory Enhancement Certification
0.75 HOURS
Note Taking Certification
2.5 HOURS
Problem Solving Certification
0.75 HOURS
Skype for Business Certification
0.75 HOURS
Telephone Etiquette Certification
0.75 HOURS
Punctuation Mastery Certification
0.75 HOURS
Writing Skills Certification
0.75 HOURS
Email Etiquette Certification
0.25 HOURS
Listening Skills Certification
0.25 HOURS
Communication Basics Certification
0.25 HOURS
GDPR Certification
3 HOURS
Body Language Certification
15 HOURS
Effective Delegation
3 HOURS
