Achieving Sales on the Telephone Certification
This course is also available as in-house training.
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This detailed and interesting course is ideal for any employees in your organisation who work in a telesales role and are looking to expand their knowledge in the area or take the next step in their career.
Packed with comprehensive information and practical tips and tools, the Achieving Sales on the Telephone Certification is perfectly structured, in order to give learners maximum flexibility to study at their own pace.
Upon completion of the Certificate, your team members will have developed the tools that they need, in order to succeed in telesales and drive sales and customer satisfaction for your business.
What’s covered in the course?
Both the learner and your business will benefit from skills in the following areas:
- What telesales is, what makes the difference between successful and ineffective telesales and the personal attributes and skills that you need, in order to be effective, when selling over the phone;
- Guidance on customer needs and requirements, what their motivations are, when making purchasing decisions, and how to capitalise on this, in order to achieve sales success;
- The importance of communication skills and how to use such skills with customers, including creating your own personal communication style;
- What neuro-linguistic programming is and how it can support the telesales profession;
- The importance of having a solid knowledge of the products and services that are being sold, when working in a telesales role;
- Ways in which to build a good rapport with customers and tips on overcoming customer concerns and complaints, in order to create trust and gain repeat business;
- Tips on how to effectively close a sale and keep the customer coming back to your business.
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Duration 6 hours
Modules 4
Certificate of completion
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This course is included as part of our multi-user learning packages.
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Course FAQ
Who can take the Achieving Sales on the Telephone Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 4 modules and should take 6 hours. Each module takes between 15 and 45 minutes on average to complete, although students can spend as much or as little time as they feel necessary on the modules.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the course there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
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