Operations Management Certification Level 2

Divided into 10 comprehensive and easy-to-follow modules, this course covers everything that an employee needs to know regarding operations management.

Starting with a general introduction to operations management, each module provides the technical and managerial knowledge and skills necessary, in order to progress in the profession.

The course is designed for people already working as an operations manager, as well as those who have been identified as having the potential to work in this field. It is particularly useful for those who have previous experience within operations and wish to take the next step into management. However, the course does not require previous knowledge or experience in the sector.

What’s Covered in the Course?

  • An introduction to operations management, its purpose and key principles, as well as an examination of what successful operations management looks like;
  • The technical skills and personal attributes that you need, in order to become a good operations manager and how to develop your career in the field;
  • A definition of supply chain management and specific information relating to the areas of purchasing and inventory management;
  • The roles of product development, design, distribution and marketing in supply chain management;
  • How to ensure quality across the different phases of operations management – quality standards and dealing with legal regulations;
  • The parallels between operations management and project management and the use of new project methodologies, such as Six Sigma, lean production and continuous improvement;
  • Effective methods of managing people – employees, contractors and suppliers - and your legal responsibilities towards these parties;
  • The financial aspect of operations management – cost management and cost reduction throughout the organisation, plus a working knowledge of common financial documents, such as budgets, balance sheets and asset registers;
  • The importance of sustainability and environmentally-friendly initiatives and how operations management can support this area;
  • How to draw up a robust corporate social responsibility strategy for the organisation;
  • Common reasons for disputes and ways in which to avoid and resolve conflict.

What are the Benefits of the Course?

  • The course provides knowledge and skills specific to the operations/production environment;
  • Team members can study from home, on any device (PC, laptop, tablet or smart phone) or anywhere with an internet connection;
  • The ability to study at a pace that is comfortable for the learner and the organisation - there is no time limit for this course, and learners may complete the course, without it interfering with their work duties.


Course Modules/Lessons

Module 1: An Introduction to Successful Operations Management

  • A broad definition of operations management, including its purpose and its key principles
  • What successful operations management looks like
  • A brief history of operations management
  • The key skills, experience and personal attributes that you need to be an Operations Manager

Module 2: Supply Chain Management Part 1 – Purchasing and Inventory

  • Definitions of logistics and supply chain management
  • Purchasing within SCM - why it is important
  • Purchasing within SCM - steps in the process and how to find suppliers
  • Purchasing within SCM - documents in the process and when things go wrong

Module 3: Supply Chain Management Part 2 – Product Development and Production

  • How to identify your target market
  • Conducting primary and secondary market research and different methods that you can use
  • Key stages of the product development process
  • The production and scheduling process and different types of production, including job, batch and flow production

Module 4: Supply Chain Management Part 3 – Product Distribution and Marketing

  • Defining product distribution and different distribution channels
  • Key individuals and parties involved in the distribution process
  • Things to consider in the packaging and presentation of your product
  • Deciding on delivery options for customers

Module 5: Finance and Managing Costs

  • The importance of finance and cost management to the field of operations management
  • Some key financial terminology and documents
  • The importance of and how to compile budgets, balance sheets and asset registers
  • What depreciation is and some common ways in which to calculate it

Module 6: Working with Employees, Contractors and Other Workers

  • An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers and zero hours contracts
  • Managing employed staff, including contractual clauses and statutory entitlements
  • Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way
  • Common clauses within contracts for services

Module 7: An Introduction to Project Management

  • What project management is and how it can relate to your role as an Operations Manager
  • The five key phases of project management
  • Examples of operations management projects, or common projects types that you may be involved in
  • What SMART objectives are and how to write them

Module 8: More Project Methodologies in Operations Management

  • A definition of Six Sigma and its main principles
  • Different tools and methodologies that you can use within the Six Sigma process
  • Some strengths and potential weaknesses of the approach
  • How to maximise the value of Six Sigma

Module 9: Maintaining Quality in Operations Management

  • Ways to ensure quality in the design and productions phases
  • The important of quality assurance and quality control, including testing
  • Features of the ISO 9000 standards for quality
  • Types of quality defects and how to deal with them

Module 10: Socially and Environmentally Responsible Operations Management

  • An examination of corporate social responsibility and why it is an important initiative
  • How to create an effective corporate social responsibility strategy
  • A case study of a successful and wide-reaching CSR programme
  • The characteristics of a sustainable or green business

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FAQ's

  • Who can take the Operations Management Certification Level 2 course?

    There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 10 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.

  • Where / when can the course be studied?

    The course can be studied study at any time and from any internet connected device

  • Is there a test at the end of the course?

    Once you have completed all 10 modules there is a multiple choice test. The questions will be on a range of topics found within the 10 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if a user fails the test?

    If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.

  • How long does it take to complete the Operations Management Certification Level 2 course?

    We estimate that the course will take about 14 hours to complete in total, plus an additional 30 minutes for the end of course test.