Module 9: Maintaining Quality in Operations Management

Summary/What you will learn: Ways to ensure quality in the design and productions phases The important of quality assurance and quality control, including testing Features of the ISO 9000 standards for quality Types of quality defects and how to deal with them The use of consumer product testing Potential sources of conflict in the operations process and the use of mediation and arbitration 9.1 Introduction In this module, we will consider the concept of quality - i...