Please wait a moment loading...
01920 897663
  • Login
  • Contact
SST SST
  • Home
  • Courses
  • Delivery Method
    • Online Training
    • In-house Training
    • Blended Learning
  • SPEAK TO AN ADVISOR
  • Login
  • Contact Us
SPEAK TO AN ADVISOR

Office and Reception Management Certification

THIS COURSE IS INCLUDED AS PART OF THE STAFF TRAINING PACKAGE
Approved Course

A003149

  • Course Code: UKFEC16OMD
  • Duration: 15 hours
  • Qualification: Office & Reception Management Certification
  • Exams Included: Yes
  • Compatibility: All major devices / browsers
  • Delivery method: Online (In-house also available )
ENQUIRE
NOW
10054

Office and Reception Management Certification

It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills.

Demonstrating organisational competence in this field opens doors to advancing an employee’s career in the business.

This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment.

The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career.

What’s Covered in the Course?

The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations.

The office receptionist performs a vital role as the ‘face of the business’, creating a first impression that influences visitors’ perceptions of the organisation’s culture.

Communication skills, teamwork and office administrative systems, basic financial management – managing petty cash and office supplies – are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing.
As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities.

Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices.

The use – and abuse – of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field.

The team member will learn:

  • How to handle staff and understand their performance;
  • The legal side of various policies and health and safety;
  • Communication;
  • How to deal with customers and colleagues;
  • Financial aspects: petty cash and office supplies;
  • Office layouts;
  • The art of delegation;
  • Social media;
  • How to handle meetings, including chairing them.

What are the Benefits of the Course?

There are a number of clear benefits of completing this Office & Reception Management certificate, including:

  • A professional front-line receptionist improves the image of your business;
  • The ability to study at the employee’s pace and in the comfort of their own home;
  • Easy internet-based access to study material on any device;
  • Short, sharp, structured organisation of learning materials;
  • Industry-approved certification.


Course Modules/Lessons

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson?

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

FIND OUT HOW WE CAN HELP TRAIN YOUR STAFF



FAQ's

  • Who can take the Office and Reception Management Certification course?

    There are no entry requirements to take the course.
  • What is the structure of the course?

    The course is broken down into 19 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.
  • Where / when can the course be studied?

    The course can be studied study at any time and from any internet connected device
  • Is there a test at the end of the course?

    Once you have completed all 19 modules there is a multiple choice test. The questions will be on a range of topics found within the 19 modules. The test, like the course, is online and can be taken a time and location of your choosing.
  • What is the pass mark for the final test?

    The pass mark for the test is 70%.
  • What happens if a user fails the test?

    If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.
  • How long does it take to complete the Office and Reception Management Certification course?

    We estimate that the course will take about 15 hours to complete in total, plus an additional 30 minutes for the end of course test.

FIND OUT HOW WE CAN HELP TRAIN YOUR STAFF

Complete the short form below and one of our advisors will be in touch to tell you how your staff can have access to all of our courses for a low monthly fee.

Learn with Confidence

We work in association with industry experts including:

approved online courses

As featured in:

course partners
SST

Part of the Be-a Education Family

Reg no: 08761384
VAT no: 382819269

Visit Our Learning Portal
  • Blog
  • Terms & Conditions of Supply of Products
  • Terms of Website Use
  • Website Acceptable Use Policy
  • Privacy Notice
  • Cookies Policy

© Staff Skills Training 2022

close