Module 3 : Meeting and Greeting customers

This module deals with interacting with the customers and other people who visit your office. You will learn: First impression is everything Leadership is creative thought and not reactive thinking Creative Vs. Reactive First impression of a company Project Professionalism Why customers walk away Professional qualities in customer service Never say no or I don't know 3.1 Introduction All businesses have to deal with people. They can be people who we do business...