Module 10: Customer Service In The Veterinary Practice

Summary/What you will learn Why customer service is an important skill for everyone working in a veterinary practice How the typical customer selects a veterinary practice How understanding the customer’s journey can help you deliver great customer service How to interact positively with customers on the telephone How to handle challenging situations, to ensure the best possible outcome for all parties How a veterinary surgery can reach out to the community, to build a po...