Module 2 : Customer Service within the Tourism Industry

In this module you will learn the following: The basics of customer service Understanding the needs and wants of the customers Dealing with issues How to improve your own skills for dealing with customers 2.1 Introduction Prior to going into different types of tourism and how to build a career within the industry, we need to address one thing that will often be the most critical part of working within travel and tourism: the importance of the correct type of customer ...