Module 7 : Customer Care

By the end of this module, you will have learned: How to enhance customer satisfaction How to gain repeat business How to exceed customer expectations Why the customer is always right 7.1:Introduction You might think that if you run an ironing service then you're in the business of ironing clothes, but that's not the case. In fact, you're in the customer care business. And what is customer care? Customer care is everything a business does to enhance customer satisf...