Module 5 : Sending Formal Messages/Sending Informal Messages

In this module, we will be covering the following important points in plenty of detail: We will reiterate the importance of good quality telephone skills What is a formal message? What is an informal message? The vital nature of confidentiality when taking and sending messages How to ensure you gather as much detail as possible when taking and sending messages How can you confirm receipt of a message you have sent? Emails/faxes, and how they play a part in message se...