Module 3 : The Essentials of Communication

In this module, we will cover the following main points: The principles to create a powerful first impression. How can this be done? The principles to confirm how your message comes across. How can you check the message received is the correct one? How to use voice, tone, and language to build trust, credibility, and confidence How can you identify the customer's needs? Learning to listen - an important part of interpersonal skills Handling difficult customers and difficu...