Module 1: The Role of the Receptionist

In this module, we will cover: What is a receptionist? We will define the nature of the role, and explain exactly what a front of house receptionist is How to be prepared for literally anything - one day is never the same as the next Being the face of the company - what you need to do, how you need to do it, what you need to wear, and how you need to present yourself A general overview of the duties of a receptionist The power of a positive first impression. We will discuss ...