Duration:
8 hrs
Questioning and Listening Techniques Certification
Questioning and Listening Techniques Certification
Questioning and listening techniques are at the heart of effective communication in an organisation. Poor and ineffective communication is as much a cost to the business as effective communication is an asset.
On the subject of communication, this is not just a case of efficiently and effectively passing on work instructions, but it encompasses everything from giving and receiving feedback, negotiations, customer service and teamwork.
Poor and ineffective communication damages productivity and staff morale. This course teaches the two vital communication tools, showing how they work in building constructive business and personal relationships.
It builds on the existing skills of an employee and develops new ones, in order to make them both a good listener and a good questioner to get the most out of their relationships with colleagues.
What’s covered in the course?
Staff members can expect to cover the following on this course:
- Existing questioning and listening skills are supported and enhanced, and new ones are developed;
- An understanding of the most important communication skills;
- How to communicate more effectively;
- The causes and consequences of miscommunication;
- Advice for implementing important listening and questioning skills in the workplace;
- How to identify hidden meanings in communication and how they give insight into expression;
- Learning to actively and reflectively listen, in order to reveal important information and insight;
- Effective questioning, in order to assist in analysing information in interactions with others;
- How to effectively and accurately ask many types of questions and understand in what situations they should be asked;
- Techniques to utilise the information received from questions, in order to improve clarity and clear up ambiguity;
- How to implement an action plan, in order to enhance strengths and continue to build knowledge;
- How to provide and use positive feedback for personal development.
Explore our full library of training courses.
Yes 
All major devices and browsers Course FAQ
Who can take the Questioning and Listening Techniques Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 5 modules and should take 8 hours. Each module takes between 15 and 45 minutes on average to complete, although students can spend as much or as little time as they feel necessary on the modules.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the course there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
As featured in
