Module 7 : Getting to Grips with the Retail Environment

As the manager of a retail outlet, it is important that you really get to grips with the entire retail environment. You must remember that you are the person in charge and because of this you are the one that people will turn to for any problems or complaints that they may have and expect you to know the answer immediately. Now, this may sound as if it is a stressful situation to be in and, at times, this can indeed be the case. However, as we will see throughout this module, there is...