Module 6 : The Importance of Communicating with Customers

In this module we are going to look specifically at the importance of communicating with customers. Now, some would say that this particular function within the retail management environment is going to be different to that of a sales environment, but the two are more closely related than you may at first think. You see, there are still periods of interaction between either yourself or other staff members and the customers, and knowing how to communicate with them correctly will make ...