Module 3 : The Sales Process and Dealing with Customers at the Checkout

It is all fine and well having products available for sale in the retail environment, but we also have to address issues connected to the sales part. Understanding the sales process and even how to correctly deal with customers at the checkout is still something that the manager has to be aware of since you can hardly leave it all to other members of staff and ignore it. Instead, what the manager has to be able to do is to follow each part of the sales process so that if something goe...