Module 19: Customer Rights and Your Position as a Trader

You are probably only too well aware of the way in which customers believe that there are a whole host of rights that have been set up to protect them. Well, even if that is partly true, it is also often the case that they are mistaken about what rights they do have and what you as a store have to do in order to meet those rights. This problem is made even worse by the fact that a number of individuals that work within a store will also be unaware of what they are legally obliged to do, lead...