Module 5 : Developing Cultural Sensitivity and Communication Skills

Objectives: The importance of cross cultural sensitivity and competencies How to develop cultural skills, knowledge and awareness Communication skills and how to build relationships with patients Body Language cues and communication tips How to communicate with visually impaired and hearing impaired patients How to handle difficult emotions 5.1 Introduction People who share a common ethnic heritage are said to belong to the same culture. Our culture impacts the way in which we ...