Module 4 : Communication

4.1 Introduction To promote collaboration and prevent conflict, extra care needs to be taken during negotiations about what and how you communicate. During times of stress, specifically in times of conflict, psychologists have found that our perceptions are altered. We typically see ourselves in a more positive light and others in a more negative light - essentially we ‘takes sides' with ourselves and lean towards distrust of others. It is therefore vital to ensure that your communic...