Microsoft Outlook Certificate Level 3

Microsoft Outlook Certificate Level 3

Please Note: This Microsoft Outlook Level 3 course is designed for the Microsoft 365 version of Outlook. Functions may vary in other versions.

The Microsoft Outlook course provides advanced training for individuals aiming to master professional tools in Outlook, from email organisation to calendar management.

Perfect for business and personal users, this course covers advanced features for optimised productivity, organisation, and workflow.

 

Key skills covered in Microsoft Outlook Level 3

 

  • Advanced Email Formatting and Management – Format emails, ignore conversations, flag junk mail, and clean up your mailbox efficiently.
  • Inbox and Workflow Organisation – Master inbox management with conditional formatting, filters, and Quick Steps for quick organisation.
  • Comprehensive Calendar Management – Create, navigate, and manage multiple calendars, set preferences, and share or print calendars for professional use.
  • Out of Office Setup for POP and IMAP – Set custom out-of-office replies for flexible, professional communication.
  • Reusable Content with Quick Parts – Save time by creating Quick Parts for reusable email content.
  • Custom Outlook Settings – Apply advanced general settings, conditional formatting, and Quick Steps for enhanced productivity.

 

The Microsoft Outlook Level 3 course provides practical tools and knowledge that can immediately benefit your professional efficiency and effectiveness.

For foundational skills, explore our Microsoft Outlook Certificate Level 1

For intermediate skills, explore our Microsoft Outlook Certificate Level 2

 

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Duration:
15 hrs
Yes

Course FAQ

Who can take the Microsoft Outlook Certificate Level 3 course?

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There are no entry requirements to take the course.

What is the structure of the course?

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The course has 16 modules and should take 15 hours to complete. Each module takes between 20 and 90 minutes on average to complete, although students are free to spend as much or as little time as they feel necessary on each module.

Where / when can the course be studied?

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The course can be studied at any time and from any internet-connected device.

Is there a test at the end of the course?

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Once you have completed the course there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.

What is the pass mark for the final test?

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The pass mark for the test is 80%.

What happens if a user fails the test?

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If the user doesn’t pass the test the first time, they will have two further opportunities to take the test after extra study.

How long does it take to complete the Complaints Handling course?

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We estimate that the course will take about 15 hours to complete in total, plus an additional 10 minutes for each of the end of module tests.

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