Module 13 : Communication Skills in a Medical Office Part II

Objectives Nonverbal communication and body language (kinesics) Facial expressions, gestures, posture and eye contact Professional dress code in medical offices Cross-cultural capabilities and communication skills Communication Skills in a Medical Establishment - Part 2 – 6m08s 13.1 Introduction A professional and efficient medical secretary is an integral part of a successful healthcare facility. Doctors, nurses, laboratory staff members and patients depend on t...