Module 12 : Communication Skills in a Medical Office

Objectives Greeting new and established patients Etiquette in the reception area; patient information booklets Managing incoming and outgoing telephone calls Managing incoming and outgoing correspondence Communication Skills in a Medical Establishment - Part 1 – 6m07s 12.1 Introduction Communication is one of the most important skills in the medical field. Correct diagnosis and treatment may depend upon correct communication of symptoms and history. The daily ...