Listening Skills Certification
Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well.
In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner’s message.
You will learn:
- The difference between active and passive listening
- Why you need to consider non-verbal communication alongside spoken words, when listening to someone else
- How to remain focused during a conversation
- Why you must take care not to interrupt others
- How to make sure that you have understood what someone else has told you
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Duration 0.25 hours
Certificate of completion
All major browsers and devices
This course is included as part of our multi-user learning packages.
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Course FAQ
Who can take the Listening Skills Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 1 module and should take 30 minutes to complete, although students can spend as much or as little time as they feel necessary on the module.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the module there is a multiple choice test. The questions will be on a range of topics found within the module. The test, like the course, is online and can be taken at a time and location of your choosing.
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