Module 4 : Listening Skills

In this module, you will learn: The importance of communication and listening to your clients Why listening is vital when delivering specific needs to your clients and ensuring you give them what they want How to listen reflectively and how to empathise How to successfully conduct and partake in interviews How to speak in a way that is inoffensive to clients 4.1: Introduction True listening is the giving of undivided attention, without any preconceptions, to what the p...