Module 8 : Computer Skills and Programs

Student Objectives: To understand the importance of key skills and computer programs for receptionists To explain the need for a property management system in hotel reception work To be introduced to the OPERA Property Management System program (PMS) To become comfortable with the basic functions of the OPERA PMS To understand how basic OPERA reports are helpful for hotel reception 8.1 Introduction Computer skills are a necessary requirement in virtually any of today's...