Module 7 : Administrative Skills as a Hotel Receptionist

Student Objectives: To learn about the administrative skills, interests, and qualities needed as a hotel receptionist To learn about the main duties, clerical, and technical skills required for hotel reception work To understand the importance of good communication and organisational abilities To know how to prioritise, multitask, and problem solve easily To find out the importance of a positive attitude in the hospitality industry 7.1 Introduction A hotel receptionist...