Module 5 : Telephone Handling in a Hotel

Student Objectives To understand the fundamentals of telephone etiquette To understand why telephone etiquette is important in a hotel To learn about the dos of telephone etiquette To learn about the don'ts of telephone etiquette To learn more about how to build your telephone skills 5.1 Introduction Hotel receptionists are often the first point of contact for guests coming into the hotel. A hotel receptionist must practice good communication and maintain good verbal...