Module 2 : Hotel Reception Standard Procedures

Student Objectives: To learn about the most common tasks for hotel receptionists To learn how to check guests in and out To understand how to take reservations To learn about the guest services a hotel receptionist is responsible for To find out how hotel receptionists help other hotel departments 2.1 Introduction The main tasks of a hotel receptionist include taking reservations, checking guests in and out, and guest services. All of these tasks include standard p...