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Home » Courses » Hotel Management Certification Level 3 » Module 9 : The Do's and Don'ts of Interacting with Guests
Module 9 : The Do's and Don'ts of Interacting with Guests
In this module, we will carefully examine the way in which you interact with the guests. This is important to get correct because it will directly influence the experience that the guest has in the hotel. In this module, you will learn the following: How to correctly interact with the guests. The reasons why this makes a difference. How not to interact with the guests. The reasons why this makes a difference. 9.1 How to Interact with Guests When it comes to interacting wit...
Lessons
- Module 1 : Introduction to the Industry
- Module 2 : Products and Services Offered in the Hospitality Industry
- Module 3 : About Hotels
- Module 4 : Personal Appearance and Skills
- Module 5 : The English Language & Your Local Knowledge
- Module 6 : Types of Customers and Relationships
- Module 7 : Taking Reservations by Phone and Email
- Module 8 : Welcoming Guests and Checking in and Checking Out
- Module 9 : The Do's and Don'ts of Interacting with Guests
- Module 10 : Developing your Skills on the Telephone
- Module 11 : Payment Methods and Dealing with Foreign Cash
- Module 12 : Front Desk Management
- Module 13 : Housekeeping and Servicing Rooms
- Module 14 : Building and Facility Management
- Module 15: Front of House Restaurant and Bar
- Module 16: Dealing with Lost & Found and Late Checkouts
- Module 17: Hotel Terminology
- Module 18: Career Progression
- Module 19: Leadership Qualities and Engaging with Staff
- Module 20: The Key to Paperwork
- Module 21: Dealing with Emergencies
- Module 22: Dealing with Costs
- Module 23: Marketing your Hotel
