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Home » Courses » Hotel Management Certification Level 3 » Module 8 : Welcoming Guests and Checking in and Checking Out
Module 8 : Welcoming Guests and Checking in and Checking Out
Whenever new guests arrive at your hotel, it is important that they are greeted in the correct manner and the checking in process is done quickly and professionally. In this module, you will learn the following: How to greet guests. How to perform the checking in procedure. How to assign the rooms. How to complete the checking out procedure. 8.1 Greeting Guests If we begin by looking at how you greet guests, then you need to provide a warm welcome from the moment they ...
Lessons
- Module 1 : Introduction to the Industry
- Module 2 : Products and Services Offered in the Hospitality Industry
- Module 3 : About Hotels
- Module 4 : Personal Appearance and Skills
- Module 5 : The English Language & Your Local Knowledge
- Module 6 : Types of Customers and Relationships
- Module 7 : Taking Reservations by Phone and Email
- Module 8 : Welcoming Guests and Checking in and Checking Out
- Module 9 : The Do's and Don'ts of Interacting with Guests
- Module 10 : Developing your Skills on the Telephone
- Module 11 : Payment Methods and Dealing with Foreign Cash
- Module 12 : Front Desk Management
- Module 13 : Housekeeping and Servicing Rooms
- Module 14 : Building and Facility Management
- Module 15: Front of House Restaurant and Bar
- Module 16: Dealing with Lost & Found and Late Checkouts
- Module 17: Hotel Terminology
- Module 18: Career Progression
- Module 19: Leadership Qualities and Engaging with Staff
- Module 20: The Key to Paperwork
- Module 21: Dealing with Emergencies
- Module 22: Dealing with Costs
- Module 23: Marketing your Hotel
