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Home » Courses » Hotel Management Certification Level 3 » Module 7 : Taking Reservations by Phone and Email
Module 7 : Taking Reservations by Phone and Email
Being able to satisfactorily take reservations is an essential part of any hotel, as it is the one thing that makes sure that the guests are correctly allocated rooms for the duration of their stay. It is also the point where you are able to learn more about their needs, but there are strict protocols that need to be followed. In this module, you will learn the following: How to take reservations by phone. How to take reservations by email and online. Information you need to learn about th...
Lessons
- Module 1 : Introduction to the Industry
- Module 2 : Products and Services Offered in the Hospitality Industry
- Module 3 : About Hotels
- Module 4 : Personal Appearance and Skills
- Module 5 : The English Language & Your Local Knowledge
- Module 6 : Types of Customers and Relationships
- Module 7 : Taking Reservations by Phone and Email
- Module 8 : Welcoming Guests and Checking in and Checking Out
- Module 9 : The Do's and Don'ts of Interacting with Guests
- Module 10 : Developing your Skills on the Telephone
- Module 11 : Payment Methods and Dealing with Foreign Cash
- Module 12 : Front Desk Management
- Module 13 : Housekeeping and Servicing Rooms
- Module 14 : Building and Facility Management
- Module 15: Front of House Restaurant and Bar
- Module 16: Dealing with Lost & Found and Late Checkouts
- Module 17: Hotel Terminology
- Module 18: Career Progression
- Module 19: Leadership Qualities and Engaging with Staff
- Module 20: The Key to Paperwork
- Module 21: Dealing with Emergencies
- Module 22: Dealing with Costs
- Module 23: Marketing your Hotel
