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Home » Courses » Hotel Management Certification Level 3 » Module 6 : Types of Customers and Relationships
Module 6 : Types of Customers and Relationships
In this module, we will discuss the different types of customers that you will encounter during your time as a hotel manager and how to deal with their needs. We will examine the importance of building a good relationship with each guest to make sure that they are content with their stay in your hotel. So, we will examine the following. Types of customers. How to identify their requirements. Dealing with walk-in guests. Disabled guests. Issues of privacy and confidentiality. VIP guests....
Lessons
- Module 1 : Introduction to the Industry
- Module 2 : Products and Services Offered in the Hospitality Industry
- Module 3 : About Hotels
- Module 4 : Personal Appearance and Skills
- Module 5 : The English Language & Your Local Knowledge
- Module 6 : Types of Customers and Relationships
- Module 7 : Taking Reservations by Phone and Email
- Module 8 : Welcoming Guests and Checking in and Checking Out
- Module 9 : The Do's and Don'ts of Interacting with Guests
- Module 10 : Developing your Skills on the Telephone
- Module 11 : Payment Methods and Dealing with Foreign Cash
- Module 12 : Front Desk Management
- Module 13 : Housekeeping and Servicing Rooms
- Module 14 : Building and Facility Management
- Module 15: Front of House Restaurant and Bar
- Module 16: Dealing with Lost & Found and Late Checkouts
- Module 17: Hotel Terminology
- Module 18: Career Progression
- Module 19: Leadership Qualities and Engaging with Staff
- Module 20: The Key to Paperwork
- Module 21: Dealing with Emergencies
- Module 22: Dealing with Costs
- Module 23: Marketing your Hotel
