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Home » Courses » Hotel Management Certification Level 3 » Module 16: Dealing with Lost & Found and Late Checkouts
Module 16: Dealing with Lost & Found and Late Checkouts
Within a hotel setting, it is important that the general manager is aware of what to do with the issue of items that have been left behind and when a guest checks out later than they are supposed to. In this module, you will learn the following: How to deal with the issue of items that have been lost and found. The length of time items are kept. How to deal with the issue of late checkouts. Dealing with special requests. 16.1 Dealing with Lost & Found It is an acce...
Lessons
- Module 1 : Introduction to the Industry
- Module 2 : Products and Services Offered in the Hospitality Industry
- Module 3 : About Hotels
- Module 4 : Personal Appearance and Skills
- Module 5 : The English Language & Your Local Knowledge
- Module 6 : Types of Customers and Relationships
- Module 7 : Taking Reservations by Phone and Email
- Module 8 : Welcoming Guests and Checking in and Checking Out
- Module 9 : The Do's and Don'ts of Interacting with Guests
- Module 10 : Developing your Skills on the Telephone
- Module 11 : Payment Methods and Dealing with Foreign Cash
- Module 12 : Front Desk Management
- Module 13 : Housekeeping and Servicing Rooms
- Module 14 : Building and Facility Management
- Module 15: Front of House Restaurant and Bar
- Module 16: Dealing with Lost & Found and Late Checkouts
- Module 17: Hotel Terminology
- Module 18: Career Progression
- Module 19: Leadership Qualities and Engaging with Staff
- Module 20: The Key to Paperwork
- Module 21: Dealing with Emergencies
- Module 22: Dealing with Costs
- Module 23: Marketing your Hotel
