Module 9 : Personal Presentation and Protection

By the end of this chapter, you will know: About the occupational hazards of working outdoors in hot climates How to protect yourself from the sun and heat stroke The different types of uniforms for different types of holiday reps Why your appearance can influence the perception people have of you The professional behaviour tour operators mandate in each of their employees 9.1: Introduction Tour operates invest thousands into their marketing budget, and do whatever the...