Module 17 : Preparing and Conducting Transfers Successfully

By the end of this chapter, you will know: The importance of arriving at the airport early for arrival transfers How to conduct a transfer for departures The information you need to provide customers during your speech on both types of transfers What reps need to do when flights are delayed The preparation a holiday rep needs to do to ensure the transfers go smoothly 17.1 Introduction If the tour operator you work for does not employ transfer reps, then the responsibil...