Module 14 : Crushing it with Customer Services

By the end of this chapter, you will know: Why you can never let the ball drop on customer services How to get into the real mindset of your customer Understanding body language How to keep an open dialogue with customers Why every tour operator requires all their holiday reps to excel in communication 14.1: Introduction As a holiday rep, the most important part of your job is customer services. It's the entire reason you're employed by the tour operators. To put a...