Module 13 : Administration Duties

By the end of this chapter, you will know: About all the different types of reports you need to complete Why the information you provide on your reports must be factual, accurate and presented neatly The reason every report you complete is vital to the tour operator Why all your reports can never be put off until later When you can complete a customer complaint form before a customer actually makes a complaint 13.1: Introduction When you're working as a holiday rep, th...