Module 12 : Effective Handling of Customer Complaints

By the end of this module, you will know: Why good customer relations is paramount for effective customer services Where to obtain factual information to resolve customer disputes How to handle difficult customers Why you need to practice good customer service before resorting to an official customer complaints form Why compensation is the responsibility of the holiday rep and not the management 12.1: Introduction Working in any customer service role, you will always h...