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Module 3 : Business Letter Writing
As a PA, you will be required to deal with a lot of business correspondence. This could include business associates, employees and customers. You will often be required to send business letters, emails and other correspondence to internal and external entities.Business writing is crucial because the quality of the correspondence will reflect on the company that you represent. Learning business writing is an integral part of a PA's duties and is a major stepping stone to successful execution of a...
Lessons
- Module 1: Introduction to the PA Course
- Module 2 : Diary Management
- Module 3 : Business Letter Writing
- Module 4 : Composing Faxes, Memorandums and Emails
- Module 5 : Telephone Skills as a PA
- Module 6 : Hotel and Travel Arrangements
- Module 7 : Filing Systems
- Module 8 : Time Management Skills
- Module 9 : Invoicing/Petty cash
- Module 10 : Customer Care
- Module 11 : Customer Complaints Management
- Module 12 : Work Planning
- Module 13 : Document Presentation and Proofreading
- Module 14 : Confidence Building Module
- Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe
- Module 16: How to Organise Effective Meetings
- Module 17: How to use Microsoft Outlook
- Module 18: How to use Excel - the Basics
- Module 19 : How to use PowerPoint (Basics)
- Module 20 : Word Processing with Microsoft Word
- Module 21 : Customer Communication and Reception Skills