Module 21 : Customer Communication and Reception Skills

'Courteous treatment will turn a customer into a walking advertisement'J.C. PenneyWhile most organisations are well-aware of the importance of customer communication and service, most businesses do not execute this aspect to their best ability. It is the responsibility of every employee to treat customer communication and service as a top priority.In this module you will learn: The importance of customer communication skills The most important reception skills How to handle tasks at work efficie...