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Module 21 : Customer Communication and Reception Skills
'Courteous treatment will turn a customer into a walking advertisement'J.C. PenneyWhile most organisations are well-aware of the importance of customer communication and service, most businesses do not execute this aspect to their best ability. It is the responsibility of every employee to treat customer communication and service as a top priority.In this module you will learn: The importance of customer communication skills The most important reception skills How to handle tasks at work efficie...
Lessons
- Module 1: Introduction to the PA Course
- Module 2 : Diary Management
- Module 3 : Business Letter Writing
- Module 4 : Composing Faxes, Memorandums and Emails
- Module 5 : Telephone Skills as a PA
- Module 6 : Hotel and Travel Arrangements
- Module 7 : Filing Systems
- Module 8 : Time Management Skills
- Module 9 : Invoicing/Petty cash
- Module 10 : Customer Care
- Module 11 : Customer Complaints Management
- Module 12 : Work Planning
- Module 13 : Document Presentation and Proofreading
- Module 14 : Confidence Building Module
- Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe
- Module 16: How to Organise Effective Meetings
- Module 17: How to use Microsoft Outlook
- Module 18: How to use Excel - the Basics
- Module 19 : How to use PowerPoint (Basics)
- Module 20 : Word Processing with Microsoft Word
- Module 21 : Customer Communication and Reception Skills