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Module 2 : Diary Management
In the first module we discussed the role of a PA. We are now going to take a closer look at diary management. A PA needs to have good time management skills in order to keep everybody up to date with events, times and dates.Your job will be to ensure that dates do not clash with prior arrangements and come up with a system that is easy for everybody to refer to and understand. In this module you will learn the finer nuances of diary management.You will learn how to Manage dates, times and sched...
Lessons
- Module 1: Introduction to the PA Course
- Module 2 : Diary Management
- Module 3 : Business Letter Writing
- Module 4 : Composing Faxes, Memorandums and Emails
- Module 5 : Telephone Skills as a PA
- Module 6 : Hotel and Travel Arrangements
- Module 7 : Filing Systems
- Module 8 : Time Management Skills
- Module 9 : Invoicing/Petty cash
- Module 10 : Customer Care
- Module 11 : Customer Complaints Management
- Module 12 : Work Planning
- Module 13 : Document Presentation and Proofreading
- Module 14 : Confidence Building Module
- Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe
- Module 16: How to Organise Effective Meetings
- Module 17: How to use Microsoft Outlook
- Module 18: How to use Excel - the Basics
- Module 19 : How to use PowerPoint (Basics)
- Module 20 : Word Processing with Microsoft Word
- Module 21 : Customer Communication and Reception Skills